Candidate Cancellation Policy
Should a candidate be unable to sit for the examination for any reason, NCCCO must receive email notification at email@example.com no later than seven business days prior to the examination date. Candidates will receive a refund of exam fees paid within 30 days of the cancellation, minus a $25 cancellation fee.
Candidates wishing to cancel after the deadline or not sitting for the examination will forfeit all application fees and will NOT receive a refund.
Candidate Emergency Cancellations or Withdrawals
Only the following situations will be accepted as grounds for cancelling after the deadline (seven business days before scheduled exam):
- Called to work—supporting documentation required: letter from employer
- Candidate illness—supporting documentation required: doctor’s note
- Family death—supporting documentation required: death certificate or obituary notice
Emergency-related requests require submission of a letter describing the situation. Full name, address, and Candidate ID/CCO Certification number must be included along with the scheduled test date, written test administration number, and supporting documentation indicated above. Submissions should be sent to: firstname.lastname@example.org.
NCCCO MUST receive written notification and supporting documentation within seven business days after the scheduled examination date or all application fees will be forfeited.
If the request is approved, candidates will receive a refund of exam fees paid within 30 days of the approval, minus a $25 cancellation fee.