Job Type: Full-time
Location: Palm Harbor, FL
FLSA Status: Non-exempt
Position Title: PROCESSOR I
The National Commission for the Certification of Crane Operators (NCCCO) is an essential business providing essential services to the crane industry and has an opportunity to join a growing and dynamic team! Since 1995 NCCCO has developed effective performance testing standards for those working in and around load handling equipment, including cranes. NCCCO is the national leader in providing crane operator certification and has been deemed as an essential service. We are committed to quality, integrity, and fairness in testing and have issued certifications in all 50 states. NCCCO has offices in Murray, Utah; Fairfax, Virginia; and Palm Harbor, Florida.
NCCCO has an immediate opening for a Processor I position in our Palm Harbor, Florida, offices. This position will provide specialized program support in the Testing Services Department, with general processing responsibilities including: processing candidate applications and payments, accurately maintaining certificate records, transferring data from paper documents to electronic format, working with clients to establish testing events, and addressing questions that arise regarding the certification process.
Requirements
Primary Responsibilities:
Processor I positions will process candidate applications and maintain certification records. These will include the use of Microsoft Dynamics CRM for data entry, trouble shooting, and examination history. Incumbents will have productivity goals in processing 40 applications per day at minimum while meeting published application timelines/deadlines.
Reporting Relationship:
The position will report directly to NCCCO’s Practical Team Supervisor.
Primary Duties of Processor I Position:
- Data entry
- Maintaining/updating candidate records using our Candidate Processing System (CRM)
- Transferring data from paper documents to electronic format
- Accurately enter, assess, and interpret candidate records based on business rules
- Create digital records from hard copy records for archival
- Exam processing
- Review and update examination records at conclusion of testing event
- Scoring completed practical examinations and report results to candidates
- Inputting reports into database
- Scanning, filing, emailing, and mailing certification-related documents
- Payment processing
- Accepting and processing payments, refunds, and adjustments
- Correctly assessing exam and related fees, and accurately recording payment information in Candidate Processing System (CRM)
- Other duties as assigned or as needed
Education and/or Experience:
NCCCO is seeking applicants who reflect and understand our values: Quality, Integrity, Fairness, Excellence, Service, and Respect. Qualified applicants may possess any combination of education and experience enabling them to successfully perform the responsibilities of the position. Preferred qualifications are: high school diploma or equivalent and up to two years of relevant experience. Qualified candidates must have excellent organizational skills, excellent computer-based skills, e.g. experience with Microsoft Suite (Outlook, Excel, Word, Dynamics CRM). Also, have the ability to multi-task with an attention to detail, the ability to work in a fast-paced environment while providing excellent customer service, and a great sense of professionalism in both attire and mindset. A passion for and knowledge of the crane and crane-related industries is a plus.
To apply:
Apply online at: https://recruiting.paylocity.com/Recruiting/Jobs/Apply/323081, or or by mail to NCCCO, 2750 Prosperity Avenue, Suite 505, Fairfax, VA 22031-4312; Attention: Human Resources.