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Hosting Written Written Exams


Candidate Cancellations

Should a candidate be unable to sit for the examination, NCCCO must receive notification in writing no later than seven business days prior to the examination date.

Candidate fees will be held up to one year. When candidates reschedule they will need to pay an additional $25 rescheduling fee.

Candidates who wish to reschedule MUST notify NCCCO and submit the necessary documentation and fees by the deadline for the rescheduled test date.

Candidates withdrawing or canceling after the deadline or not sitting for the examination will forfeit all application fees and will NOT receive a refund.

Candidate Emergency Cancellations or Withdrawals

ONLY the following situations will be accepted as grounds for emergency cancellations or withdrawals by a candidate:

  • Called to work—supporting documentation required: letter from employer
  • Candidate illness—supporting documentation required: doctor’s note
  • Family death—supporting documentation required: death certificate or obituary notice

Requests for medical and personal emergency withdrawals are handled by NCCCO’s Testing Services Department. Candidates must write a letter to NCCCO describing their situation and include their full name, address, and Candidate ID/CCO Certification Number, along with the scheduled test date, site number, and supporting documentation indicated above.

NCCCO MUST receive this written notification within seven business days after the scheduled examination date or the candidate will forfeit ALL application fees.

Candidates will be allowed to reschedule for a future examination administration up to one year from the candidate emergency cancellation or withdrawal.

Candidates will NOT receive a refund if they decide they no longer wish to take the test.